Summary Provide administrative and technical customer service assistance to various departments, attendants, and consumers. Duties Answer incoming telephone calls, screen calls, and refer calls to the proper manager or handler. Process voicemails for the Pooled Trust using Web‑Office and call consumers back. Address all assigned tickets within the expected time frame. Greet consumers, attendants, and the public. May perform other duties or projects as assigned. Skills Microsoft Office Word, Access, Outlook Ability to learn company in‑house software Good verbal and written communication skills Ability to manage multiple projects simultaneously Ability to work independently with minimum supervision Qualifications Education Requirements High School Diploma or General Education Degree (GED) Experience Requirements 1 year customer service experience 1 year call center experience Bilingual English/Spanish preferred Equal Employment Opportunity Statement The Center for Disability Rights strives to be a participant controlled, cross‑disability organization that is reflective of the community it serves. CDR values diversity and does not discriminate on the basis of age, color, cultural or ethnic group membership, disability status, educational level, family status, gender, income, national origin, race, religion, or sexual orientation. People with disabilities are encouraged to apply. CDR will make reasonable accommodations for qualified individuals with disabilities. #J-18808-Ljbffr