Serve as the first point of contact for all IT-related issues and requests, providing timely 1st line support for hardware and software across the organization. You will have the following responsibilities: Act as the first point of contact for all 1st Level IT support requests (phone, email, ticketing system and in-person) Log, triage and manage incidents end-to-end in line with agreed SLAs Escalate complex cases to 2nd/3rd line support with clear, structured documentation Keep users proactively informed on progress, expectations, and resolution timelines Hardware Support Troubleshoot and resolve common issues across laptops, phones, printers and peripherals Perform basic hardware replacements (keyboards, mice, cables) quickly and effectively Set up and configure workstations for new starters, including asset tagging and inventory management Coordinate equipment returns and decommissioning for leavers, ensuring clean handovers Software & Platform Support Provide 1st line support across the Microsoft 365 environment (mailboxes, permissions, Teams, calls/meetings) Manage user accounts, access, and security (password resets, MFA, group memberships, licensing) Administer users and services via OnPrem AD, Microsoft Entra ID (Azure AD) and Microsoft 365 Admin Center Enroll, configure, and troubleshoot devices using Microsoft Intune What you bring along: Completed EFZ apprenticeship in IT or relevant professional experience in 1st level support Solid understanding of IT service desk and incident management processes (SLA-driven support) Experience with Microsoft 365 administration (Exchange, Teams, SharePoint, licensing), Microsoft Intune and Microsoft Entra ID (Azure AD)/ OnPrem AD user and access management Ability to prioritize and manage multiple tickets in a fast-paced environment Good documentation skills (ticketing systems, knowledge base updates) Scripting knowledge (PowerShell) is a plus Fluency in German and English is mandatory What we offer: Expertise: Work with crypto native experts Culture: Positive and supportive team culture that relies on common goals, ambitions and values Activities: Regular team events and activities Ownership: High level of autonomy and responsibility Crypto Salary: Option to get a part of your salary in Bitcoin and/or Ether Fitness: Sport over lunch activities Location: Office location in crypto valley right next to the train station of Zug Workation: Enjoy the flexibility of working across designated EU countries, with up to 10 days a year to combine work and travel Please note that for this position, only direct applications with a valid working permit for Switzerland will be considered. #J-18808-Ljbffr