Company Description Gottex Brokers SA is a leading interdealer broker specializing in interest rate derivative products across continental Europe. Headquartered in Lausanne, Switzerland, the company is renowned for its expertise in Swiss Franc and Scandinavian interest rate derivatives and fixed income products. With over 30 years of experience, Gottex Brokers delivers bespoke, professional, and high-integrity services to a diverse international clientele. Our dynamic and multinational team brings local expertise and a strong commitment to client-focused values, fostering a culture rooted in respect, collaboration, and excellence. Role Description Reporting directly to the Head of IT, you will be the first point of contact for all end-user IT support requests across the Group. You will ensure smooth daily operations of the IT environment, deliver high-quality 1st and 2nd level support to brokers and corporate staff, and contribute to ongoing IT projects in a fast-paced financial brokerage environment. Job Description Provide 1st and 2nd level support to end-users (Windows workstations, Microsoft 365, mobile devices, printers, video-conferencing) across the Group's offices, both on-site and remotely. Handle incident and service request tickets through their full lifecycle (logging, troubleshooting, resolution, documentation) in line with ITIL good practices. Install, configure and deploy workstations, laptops, monitors, peripherals and telephony equipment. Manage user lifecycle in Active Directory and Microsoft 365 (on-boarding, off-boarding, permissions, mailboxes, MFA, group memberships). Support broking desks on financial tools and market data applications (e.g. Bloomberg, LSEG/Refinitiv, IPC) in coordination with vendors and the Head of IT. Maintain accurate inventory and documentation of hardware, software licenses and IT assets. Assist with patching, antivirus, backup checks and basic monitoring of servers and network equipment under the supervision of the Head of IT. Escalate complex incidents to the Head of IT or external vendors and follow through to resolution. Participate in IT projects (telephony rollout, infrastructure refresh, security initiatives) and contribute to continuous improvement of IT services. Carry out scheduled maintenance windows on weekday evenings (typically from 6:00 PM) and on weekends to minimise impact on broking activities. Travel occasionally to our other offices (Zurich, Stockholm, Oslo, London) to support local users, deploy equipment or assist with on-site projects. Ensure that all support activities comply with internal security policies and regulatory requirements (FINMA, ISO 27001, DORA). Qualifications CFC in IT (informaticien), Brevet fédéral, Bachelor in IT or equivalent technical training. Minimum 3 years of professional experience in an IT support / service desk role, ideally in a financial services or brokerage environment. Solid working knowledge of Windows 10/11, Microsoft 365 (Exchange Online, Teams, SharePoint, Intune), Active Directory and basic networking (TCP/IP, DNS, DHCP, VPN, Wi-Fi). Familiarity with ITSM ticketing tools and ITIL foundations; ITIL 4 Foundation certification is a plus. Exposure to financial market tools (Bloomberg, LSEG/Refinitiv, IPC turrets) is a strong asset. Customer-oriented mindset with clear, concise communication and the ability to interact professionally with brokers and senior stakeholders. Strong analytical and problem-solving skills, autonomy, and the ability to prioritise across multiple requests. Discretion and reliability when handling sensitive information. Availability to perform scheduled maintenance during evenings (from 6:00 PM) and weekends, and willingness to travel occasionally to our other offices. Fluent in French and English (written and spoken); German or a Scandinavian language is an asset. Swiss citizenship or valid Swiss work permit (mandatory — no relocation or permit sponsorship offered). Currently residing in the Lausanne area (Pully on-site presence required). Working conditions This is a fully on-site position based in our Pully office. No remote work or home-office arrangement is offered for this role; daily physical presence is required to support our users and infrastructure. What we offer A permanent 100% position based in Pully, in a dynamic and international financial markets environment. Direct exposure to the Head of IT, opportunities to grow technical skills across infrastructure, security and trading technologies, occasional travel to our European offices, a competitive base salary with bonus potential, career advancement and outstanding benefits. #J-18808-Ljbffr