Overview evismo AG specializes in remote vital signs monitoring, offering innovative healthcare solutions in Switzerland. Their primary service, CardioFlex®, is a flexible long-term ECG designed for GPs, cardiologists, and stroke centers to enable accurate and timely diagnoses. Patients benefit from wearing a small, lightweight, and comfortable device for only as long as necessary, ensuring faster and cost-effective treatment. The data is evaluated daily for clinical relevance, maximizing diagnostic efficiency while minimizing inconvenience for patients. evismo is committed to expanding its offerings with connected technologies focused on prevention, diagnosis, and therapy to enhance patient care. Role Description The Customer Support & Operations Specialist DE&FR (80-100%) will play a critical role in supporting patients and healthcare professionals by providing top-notch customer service and operational assistance. Responsibilities include managing customer inquiries, ensuring customer satisfaction, delivering technical support, and coordinating day-to-day operational tasks. This is a hybrid part-time position based in Zurich, Switzerland, with flexibility for remote work several days a week. Qualifications Strong Customer Support and interpersonal skills to address inquiries empathetically and professionally Proficiency in managing Customer Satisfaction and resolving concerns effectively Technical Support expertise to assist users with evismo's monitoring devices Analytical Skills to assess issues, identify patterns, and suggest process improvements Fluency in German, French, and English for seamless communication with multilingual stakeholders Ability to work in a hybrid setup, combining onsite presence with remote work Experience in healthcare or medical devices is a plus Strong organizational and time management skills #J-18808-Ljbffr